The Great Western Hospital

The Great Western Hospital 2019-07-27 Person 1 5 0

Hi, I want to leave a complaint about unprofessional, unethical and hate-motivated abusive behaviour of several of A&E staff members, which I've recently experienced. I arrived to A&E department at GWH at 5:15 on Tuesday, 23 July, with piercing acute pain in my right foot. I couldn't sleep the night before because of the pain, and as there were no obvious signs of a trauma like swelling or deformation, and waiting for my surgery to open seemed too long of a wait, I arrived to GWH A&E department. The triage was conducted in some 30 minutes by a nurse (Emma Tailor), who clearly hand no clue about what the condition was - she just looked at my right foot and touched it on the top a couple of times. None of her manipulations were painful, but explaining that it hurts at rest and the pain increases when I step on the front were obviously ignored by her. 45 minutes later I still had not been seen by a doctor or nurse, although I was the only patient in the waiting area. At 6:40 I inquired at the reception and was told that there's one person in the queue ahead of me, and I was about to be seen within the following 30 minutes. At 7:15 the same nurse approached me at told me to go to Urgent Care ward, claiming no X-ray was necessary as there was no trauma. As her inability to assess my condition was aggravated by very visible dislike of the fact that my wife and I were speaking to each other in Russian, i.e. hate-driven, I requested to talk to a senior nurse with an intent to make a complaint. At about 7:45 I spoke to a senior nurse Clare Jenkins, who agreed with my assessment of unprofessional behaviour of her subordinate and promised to discuss it with her at a later time, as she said that nurse Emma Tailor had finished her shift for that day. She also said that I could wait right there for a doctor to finally see me in the A&E ward, without going to Urgent Care ward (as I clearly could barely walk). At approximately 8:10 I was seen by another senior nurse (who refused to identify herself, and didn't have her name badge visible). She performed the same quick look around, barely touching my sore foot, not comparing it with the healthy one, and after consulting with another unidentified colleague of hers, told me to go home, take paracetamol and wait for a couple of weeks before seeing my GP, if things don't improve. She refused to perform any additional checks, in fact failing to diagnose the condition, and also failing to admit it. She didn't even try to mask her dislike of a foreigner - she just wanted me out, probably trying to provoke me for a conflict. Therefore, spending well over 3 hours in the GWH A&E ward after a sleepless night, I, a British citizen and a tax-payer, Wiltshire resident since 2013, had to return home, paying £4.30 for the parking, still in pain and with undiagnosed condition. Now, at 10:55 on that day a nurse at my local surgery in Royal Wootton Bassett after some 10 min conversation and manipulations, diagnosed my condition, provided recommendation for treatment and advised on the next steps. She performed some very basic diagnostic manipulations (e.g. palpation on the toes), which neither two nurses at GWH did, nor an unnamed (if existing at all) consultant to the second nurse, suggested. After two days my condition is improving as I follow the RWB surgery nurse's recommendations, which indirectly confirms her diagnosis, but mainly - improves my overall condition. To summarise: three nurses from GWH Emergency ward - Emma Tailor, Clare Jenkins, and unidentified senior nurse plus an unidentified consultant to the later failed to perform simple diagnostic manipulations, not requiring additional equipment, and hence failed to diagnose an acute condition, potentially leading to a crippling chronic muscular dysfunction. Two of them didn't even try to hide their obvious dislike of a patient with a foreign name and accent, and focused on getting me out of their ward and care by: keeping me unnecessary long time in waiting, telling me to move to Urgent Care ward upon it's opening, not listening to the complaint about the reasons for the pain and failing to perform required manipulations to diagnose the patients condition. One can explain their failure to diagnose the condition only by either lack of qualification, or conscious bias against a non-English patient, or both. Such dire and obvious lack of qualification (or unwillingness to treat of someone they perceived as a foreigner) and open displeasure of dealing with someone they thought was an immigrant family, are absolutely unacceptable behaviours by NHS employees. Therefore, I request you to perform an internal investigation to assess aforementioned employees' qualifications and phycological fitness for working in primary care. Please inform me, a local resident and a tax-payer, of the results of the inquiry.

The Great Western Hospital 2019-07-09 Person 5 5 0

NHS CARE AT ITS BEST I am really impressed with the care and attention I received while at this hospital for four days. From the Paramedics to the casualty team,the scanning department and Meldon Ward and it's team. Very friendly and efficient. Well done and Thankyou all. Kind regards Dennis Jarmey

The Great Western Hospital 2019-07-06 Person 5 5 0

I was treated with kindness and respect for all my visits to the breast clinic and particularly the Day Care Centre. The staff were helpful and informative and very sympathetic. My husband who accompanied me on these visits was also treated well and included when possible. I was seen promptly and all treatments etc were discussed. The follow up information and literature was very comprehensive and extremely helpful.

The Great Western Hospital 2019-04-06 Person 1 5 0

Rude uncompassionate staff with no patience and no respect. Undoubtedly the worst.

The Great Western Hospital 2019-01-18 Person 5 5 0

Great service from entering the door, through surgery and after care - many thanks

The Great Western Hospital 2018-11-19 Person 1 5 0

Nothing, Hence having to be transferred to Bristol otherwise he could have died.

The Great Western Hospital 2018-10-21 Person 5 5 0

On Wednesday the 17th of October I went in for my elective c section and was cared for the whole day by a midwife named Rachel who I absolutely loved she was so busy and rushed off her feet but managed to always make the time to check in on me and my partner and put my mind and my partners mind at ease during the c section! A truly fabulous lady! There were numerous emergencies and rushing about for her and she didn’t stop! The team in the theatre were also amazing Ben and Matt were wonderfully funny and again made a very anxious patient feel at ease I cannot thank the delivery team enough for how they handle me and the birth of baby Edith thank you very much xx

The Great Western Hospital 2018-09-17 Person 5 5 0

Laura looked after my wife this afternoon and evening, when we came up due to high no and pulse rate, and couldn’t have done a better job. She made us all feel at ease and was kind and caring. She was very thorough and checked everything, explaining every step of the way. My wife (a nurse at the hospital) said it was the best anyone had taken her blood in as long as she can remember. People usually struggle. We would love this feedback to be passed on as our experience left us feeling reassured and far less stressed.

The Great Western Hospital 2018-07-24 Person 5 5 0

After consultation and treatment by Nicola Petrie of Cotswold Plastic Surgery Ltd at Great Western Hospital Swindon I could not have wished for better treatment and care in all aspects of the process. Top marks to the medical team and all involved. Thank you Mary Dyer

The Great Western Hospital 2018-06-12 Person 1 5 0

seen one and a half hours after appointment time. Dr uncaring, abrupt and downright rude. Brushed off questions as if it didn't concern patient. Still trying to obtain follow up letter to GP and copy to my husband two and a half weeks later. Told by admin staff letter sent electronically the day I phoned, total lies as week later GP still not received letter. Felt my husband didn't matter just a number. My overall view of your hospital, a cattle market. Get them in get them out just to tick the box.